General
How to use the General section of the Grassroots 360 Admin Panel, covering Enquiries, News, Content Management (CMS), and Users & Permissions.
Managing Enquiries
1
Open the Enquiries List
From the left-hand navigation menu, click General to expand the submenu, then click Enquiries. You will see a summary of open enquiries at the top, showing totals for Enquiries, Assigned, Unassigned, and With Conversations.
Enquiries are submitted by visitors via the public-facing contact form on your club website.
2
Understand the Enquiry Status Cards
At the top of the Enquiries page you will see four summary cards:
- Enquiries — total number of open enquiries.
- Assigned — enquiries that have been assigned to a team member.
- Unassigned — enquiries not yet assigned to anyone.
- With Conversations — enquiries where an email conversation has started.
Unassigned enquiries should be actioned promptly to ensure a good response time for prospective members.
3
Open an Enquiry
In the enquiry list, locate the enquiry you wish to view. Each row shows the contact's Name, the date and time it was Received, and icons for the assigned user, conversation count, and email status. Click the arrow icon (→) on the right of a row to open that enquiry's detail page.
4
Review Enquiry Details
The enquiry detail page shows the contact's First Name, Last Name, Email Address, Contact Number, Enquiry Type, and their Message. Review these details to understand what the enquirer is asking about.
Enquiry types may include options like "I want to start a new team" or "Join an existing team".
5
Reply to an Enquiry
Scroll down to the Email Conversation section. You will see a rich text editor labelled Reply to [Name]. Type your response in the editor — you can use the toolbar to apply bold, italic, lists, and links. When your reply is ready, click the yellow Send Reply button.
All replies are sent directly to the enquirer's email address. Previous email exchanges appear below the reply box in chronological order.
6
Use the Action Menu
Click the yellow dropdown button (☰) in the top-right corner of the enquiry detail page to access additional actions. Options may include assigning the enquiry to a team member or marking it as resolved. Select the appropriate action as needed.
Resolving an enquiry will remove it from the open enquiries list.
Managing News Articles
1
Open the News Section
From the left-hand navigation menu, click General, then click News. The News page displays a list of all published and draft articles, showing each article's Title, Date, and whether it is Active.
News articles appear on your club's public website under the News section.
2
Create a New Article
Click the yellow Create button in the top-left area of the News page. You will be taken to the Create Article form.
3
Fill in Article Details
Complete the article form with the following fields:
- Title — the main headline of the article.
- Sub-Title — a supporting headline shown below the title.
- Caption — a short teaser or description for the article preview.
- Thumbnail Image URL — paste the URL of an image to display as the article thumbnail. You can use an image already uploaded to your website.
- Published — tick this checkbox to make the article visible on your website immediately.
- Date/Time — set the date and time the article should be attributed to.
If you leave Published unticked, the article will be saved as a draft and will not appear publicly.
4
Write the Article Content
In the large dark content editor area, type or paste your article text. Use the toolbar above the editor to format your text:
- B — Bold
- I — Italic
- U — Underline
- List icons — bullet or numbered lists
- Link icon — insert hyperlinks
- Image icon — insert images into the article body
The content editor supports rich HTML. You can also click the </> (source) button to edit raw HTML if needed.
5
Save the Article
Once you have completed all fields and written your content, scroll to the bottom of the page and click the yellow Update button to save the article. If the article is marked as Published, it will immediately appear on your public website.
6
Edit an Existing Article
From the News list, locate the article you want to update. Click the edit icon (→) on the right side of the article row. This opens the same Create Article form with the existing content pre-filled. Make your changes and click Update to save.
You can also toggle an article's Active status directly from the News list by clicking the green tick icon.
Managing Content Pages (CMS)
1
Open the Content Management Section
From the left-hand navigation menu, click General, then click CMS. The Content Management page lists all custom pages available on your club website, displaying their Title and URL slug.
CMS pages are custom web pages such as "About Us" that appear on your public website. They allow you to provide static information to visitors.
2
Create a New Content Page
Click the yellow Create button in the top-right corner of the Content Management page. You will be taken to the Content Page form where you can fill in the page details.
3
Edit an Existing Content Page
From the CMS list, locate the page you want to edit (e.g. "About Us"). Click the edit icon (→) on the right side of the row to open the Content Page editor.
4
Fill in the Content Page Fields
The Content Page form includes the following fields:
- Title — the name of the page as it appears in navigation menus and browser tabs.
- URL — the URL slug that determines the page's web address (e.g.
Aboutbecomes/About). Use simple, lowercase, hyphen-separated words. - Content — the main body of the page. Use the rich text editor to write and format your content.
Avoid changing the URL of an existing page unless necessary, as it may break existing links shared with members.
5
Write and Format the Page Content
Click inside the dark content editor area and type your page content. Use the toolbar to format text with bold, italic, underline, lists, tables, links, and image embeds. For advanced users, click the </> (source code) button to edit the HTML directly.
6
Save the Content Page
Once you have completed the Title, URL, and Content fields, click the yellow Submit button at the bottom of the page. Your changes will be saved and will immediately be reflected on the live website page.
There is no separate draft mode for CMS pages — clicking Submit publishes the content immediately.
Managing Users & Permissions
1
Open Users & Permissions
From the left-hand navigation menu, click General, then click Users & Permissions. The page displays a searchable list of all registered users on the platform, showing their Name and Email Address.
This section allows administrators to look up any registered user and manage their account settings and permissions.
2
Search for a User
Use the Email or Surname search box at the top-right of the page. Type part of the user's email address or surname and click the Search button. The list will filter to show only matching users.
The search is not case-sensitive. Searching by a partial email (e.g. "gmail") will return all users with that in their address.
3
Open a User's Profile
Locate the user you wish to manage in the list. Click the arrow icon (→) on the right side of their row to open their user profile and permissions page.
4
Review User Details
The user profile page displays the user's personal details including their name, email address, and registration information. Review these details to confirm you have the correct user before making any changes.
User details such as name and email are set by the user themselves and can only be changed by the user through their own account settings.
5
Manage User Permissions
On the user profile page, scroll down to the Permissions section. Here you can assign or revoke roles and access levels for the user. Common roles include:
- Admin — full access to the Admin Panel.
- Manager — access to specific management areas.
- Coach — access to team and player management.
- Member — standard member access.
Be careful when granting Admin access — this gives the user full control over the Admin Panel. Only assign it to trusted club officials.